IPL (Intense Pulsed Light) is a technology that targets the melanin in your hair follicles, helping to break the cycle of hair regrowth. With regular use, IPL provides long-lasting hair reduction, leaving your skin smoother for longer. It’s a safe and gentle method you can use at home to effectively reduce unwanted hair.

Unfortunately, IPL hair removal is not suitable for all skin types and hair colors. It is not recommended for use on tattooed, overly tanned skin, wounded areas, or during pregnancy. IPL works best when there is a high contrast between hair color and skin tone, so it may not be effective for everyone or on every body part. Specifically, IPL is less effective on dark brown or black skin tones and on white, gray, red, or light blonde hair. Be sure to check the skin and hair color chart for guidance.

Not at all! IPL treatment is generally painless. If you have sensitive skin, you might feel some discomfort on higher settings, but using a lower intensity makes the treatment very gentle. IPL hair removal is usually safer and less painful than other methods because it uses a broad-spectrum light instead of a single-wavelength laser. You may feel a slight tingle in sensitive areas during the session, but it shouldn’t hurt.

No, you should not use the IPL device on tattooed skin. The light energy will target the pigment in the tattoo rather than the melanin in your hair, which can cause unwanted skin reactions. Always use your 5minskin device around tattoos, avoiding direct treatment on the tattooed areas.

IPL treatment is not recommended for use over dark freckles or moles, as the light may target the pigment in them. However, light freckles are generally fine and won't interfere with the treatment.

For your skin’s safety, it’s best to wait at least 2 weeks after tanning before using your IPL device. If you have a sunburn, it’s recommended to avoid using the handset for at least one month to prevent any skin irritation or damage.

With consistent use of IPL, you can achieve up to 80% hair reduction. Following the recommended treatment plan is essential for long-lasting results. The device targets hair follicles in the 'anagen' (active growth) phase, destroying them to prevent regrowth. However, hairs that were not in the 'anagen' phase during treatment may still grow. This is why we recommend maintenance treatments every 1-2 months to maintain smooth skin.

For the first 1-3 weeks, use your handset 3 times per week (every 2 days). From weeks 4-6, reduce to 2 treatments per week. Following this schedule is important for achieving the best results.

In 3 Weeks: With consistent treatments, you’ll start to notice visible hair reduction in less than 3 weeks. (*Based on third-party laboratory testing, though individual results may vary.)

In 6 Weeks: After 6 weeks of regular bi-weekly treatments, hair follicles will begin to shrink and hair will start to fall out.

In 10 Weeks: By this time, most people will achieve their desired results, with skin becoming smooth and nearly hairless.

All US orders get free 3-day shipping! For other regions, delivery times can vary slightly, but it's always free.

You can use your IPL handset on any area where hair grows, including your arms, underarms, hands, legs, chin, neck, back, and bikini line. Avoid using it around your eyes without protective eyewear. Here are the recommended intensity levels for different areas of your body:

Armpits: Levels 2-3
Face: Level 2
Legs: Levels 3-4
Arms: Levels 3-4
Bikini Area: Level 2

Yes, we recommend shaving the treatment area before using your IPL handset. Shaving ensures the hair is at the optimal length for the IPL to effectively target the hair follicles. Make sure to shave your skin and remove any residual hair before using the device for the best results.

You should only shave between IPL treatments. Waxing, plucking, threading, and epilation can reduce the effectiveness of your treatment because these methods remove the hair follicle, which is necessary for IPL to work effectively.

We do not recommend using the IPL device while undergoing skin treatments. It is advisable to consult with your doctor after completing your skincare treatment to ensure it is safe to begin using IPL technology.

No, the 5minskin IPL device is not cordless. It must be plugged in at all times during use. However, the cord is long enough to allow for comfortable and convenient use wherever you choose.

Yes, wearing protective eyewear during your IPL treatment is essential. The protective glasses included in the package help shield your eyes from the bright flashes of light, ensuring a safe and comfortable experience.

To clean your handset, use a soft, dry cloth to wipe the window. Alternatively, you can use the Flawless Skin UV sterilizer base for effective cleaning.

Yes, each handset comes with a limited 1-year manufacturer’s warranty. If your handset stops working due to a manufacturing defect, it qualifies for a full replacement at no cost. Please contact support at flawless.skin.ipl@gmail.com, and we will handle the rest.

Yes, we offer free shipping with 3-5 day delivery for all orders via standard shipping.

Orders are typically shipped within 12-24 business hours. Please allow up to 48 hours for tracking information to update on the carrier’s tracking website. Most packages arrive within 3-5 days from the shipping date.

With Standard Shipping, your order typically arrives within 3-5 business days from the shipping date. Express Shipping generally takes 2-3 business days. For the most current shipping status, please email us at flawless.skin.ipl@gmail.com, and we will provide you with the latest tracking information.

We’re sorry to hear about this issue. Please email us at flawless.skin.ipl@gmail.com with your order number and your first and last name, so we can investigate and resolve the problem for you as quickly as possible.

Once an order is in transit, we cannot change the delivery address. If you need to update the shipping address for your order, please contact us within 12 hours of placing your order at flawless.skin.ipl@gmail.com

You can cancel your order at any time before it has been dispatched, which is within 12 hours of placing the order. If your order has already been dispatched, please refer to our refund policy for further instructions.

If your product arrives broken or damaged, please inform us immediately. We will investigate the issue and, if necessary, send you a free replacement.

We offer a 90-day money-back guarantee for 5minskin IPL devices. If you are not satisfied with the product or its results within 90 days of purchase from our official website, you may return it for a refund. To ensure a fair application of the return policy, we recommend following the usage instructions in the manual for at least two months or contacting our Skin Care Experts at flawless.skin.ipl@gmail.com to submit a return request. Users should generally see noticeable hair reduction after about two months of use. We also suggest extending your trial period to the full 90 days, as results can vary by individual. Returns will not be accepted if the device is used for less than one month or if the recommended usage instructions are not followed. Additionally, IPL may not be effective for everyone depending on hair color and skin tone. Please review the suitability chart on our official website before purchasing. For any concerns or questions about IPL, our products, or anything else, feel free to contact our customer service team at flawless.skin.ipl@gmail.com

We partner with ReturnGo https://5minskin.com/a/service to offer a smooth and efficient return process. Start your return online, select the items you wish to return and tell us why. Once authorized, return your order to our warehouse with a hassle free pre-paid shipping label we will provide. When we receive your returned items, Refunds are initiated immediately, but can take a few business days to post to your account (this is all based on how your payment company handles refunds).

1. Items can be returned or exchanged within 90 days from the delivery date. Note that overdue requests may not be accepted.

2. To ensure swift and hassle-free shipping, minimize unforeseen expenses, and responsibly evaluate and recycle returned items, we need to apply a 10% return Restocking fee. This fee covers return shipping and restocking costs.

3. Customers will receive a prepaid shipping label for a fastest, easy and effective return process.

4. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method.

The best way to reach us is by sending an email to flawless.skin.ipl@gmail.com. Please include your order number or use the email associated with your account for faster assistance. We’ll provide you with the help you need as quickly as possible!

Email: flawless.skin.ipl@gmail.com
Phone number: +1 (888)-860-1504
Contact hours: 9 AM - 5 PM EST, Monday - Friday

Our business hours are Monday through Friday, 9 AM - 5 PM EST, excluding holidays.